Privacy Policy

1. Information We Collect

We collect personal information that you provide to us voluntarily when you:

• Submit a quote request or contact form on our website
• Contact us by phone, email, or in person
• Engage us to perform services

This may include your name, email address, phone number, street address or suburb, details about your project or property, and any photos, plans, or documents you upload with an enquiry. We do not intentionally collect sensitive information (such as health, racial, or political data).

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide quotes
• Schedule, perform, and follow up on services
• Communicate about your project
• Issue invoices and process payments
• Comply with legal obligations (including tax and workplace safety requirements)

We do not sell, rent, or share your personal information with third parties for marketing purposes. We will not use your information for direct marketing without your consent.

3. Disclosure of Information

We may disclose your personal information to:

• Subcontractors or suppliers engaged to assist with your project
• Service providers that process website enquiries, uploaded files, email, hosting, and security
• Our accountant, insurer, or legal adviser as required
• Government authorities where required by law (e.g. the ATO, QBCC)

Some service providers may store or process data outside Australia depending on their infrastructure and support operations.

4. Data Storage and Security

Your information is stored securely using reasonable measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Digital records are stored on secured, password-protected systems. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g. tax records for 5 years under ATO requirements).

5. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors interact with the site. This data is aggregated and does not personally identify you. You can disable cookies in your browser settings at any time. Our website is hosted on Vercel, which may collect basic server logs (IP address, browser type, pages visited) as part of its hosting service. Quote form submissions may be processed through FormSubmit so your enquiry can be delivered to sales@caulktech.com.au.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (where we are not legally required to retain it)
• Withdraw consent for future communications

We will respond to access and correction requests within 30 days.

7. Complaints

If you believe we have breached your privacy, please contact us first so we can investigate and resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Contact

For privacy-related enquiries, requests, or complaints, contact us at:

• Email: sales@caulktech.com.au
• Phone: 0479 099 972
• Postal address: PO Box 243, Deception Bay QLD 4508
• ABN: 57 660 502 863